Annual Grievances Review with Bloom & Wild Group Board
For Financial Year: FY2026
Prepared by: Legal Director & Sustainability Directo
1. Annual Case Analysis
Total Grievances Received: 1
Total Accepted for HR Investigation: 0
Total Rejected: 1
Reason for Rejection: The issue pertained to a customer service delivery inquiry. The raiser was informed of the correct channel and the case was closed within 48 hours.
2. Trends & Hotspots
Current Status: No human rights trends or hotspots identified.
Future Tracking: Placeholder for future years: Bloom & Wild Group will use this data to identify if multiple grievances originate from a specific supplier, warehouse, or region. If >3 incidents occur in one category, it must be flagged here as a "Hotspot" for consideration / intervention.
3. Procedure Effectiveness
Accessibility Check: The grievance channel remains live on the website.
Validation: The receipt of the one "misdirected" customer service inquiry proves the channel is accessible to the public and that our internal screening process (separating HR from CS) is functioning effectively.
4. Recommendations
Current Action: No changes required to the remediation framework.
Future Improvement: Not at this time, if trends emerge, we will recommend specific training or audit adjustments here.
Annual Public Grievance Impact Disclosure (Fixed website format)
For future years, this is the format for the Bloom & Wild website, ensuring that if cases present themselves, these can be shared in a GDPR-safe fashion.
Human Rights & Grievance Disclosure 2026
As part of our commitment to the UN Guiding Principles, Bloom & Wild Group maintains a public grievance mechanism. We report annually on the performance of this system to ensure accountability.
Annual Summary: In FY2026, zero grievances relating to human rights violations were raised through our formal channels. One inquiry was received and redirected to our Customer Delight team as it pertained to a delivery issue. We continue to monitor our channels and ensure they remain accessible to all stakeholders in our value chain.