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Bloom & Wild Help Centre

We want to help you as quickly as possible!

For the quickest response

Chat with the Customer Delight team

You can get instant help via our chat, and a fast resolution from the team

Delivery questionsWhere is my delivery?Why does tracking say delivered when it's not?
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Quality issuesHow to care for flowers in the heatWill my edible gift be okay in the heat?
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Ordering questionsApplying discount codesHow do I edit my order?
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Subscription questionsHow do I make changes to my subscription?What flowers will be sent & can I choose my bouquet?
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Something elseProblems using the websiteUnsubscribing from emails
Delivery questionsWhere is my delivery?Why does tracking say delivered when it's not?
See all
Quality issuesHow to care for flowers in the heatWill my edible gift be okay in the heat?
See all
Ordering questionsApplying discount codesHow do I edit my order?
See all
Subscription questionsHow do I make changes to my subscription?What flowers will be sent & can I choose my bouquet?
See all
Something elseProblems using the websiteUnsubscribing from emails

Get help instantly

Other ways to contact us

Our Customer Delight team is always here for you. Just get in touch using one of the buttons below.

Other ways to contact
Other ways to contact

Worried about the quality of your flowers or plant?

You can report a quality issue to us and get an instant automated resolution in minutes. Just click one of the buttons below and fill out the details of your issue.

You'll need:

  • Delivery postcode

  • The order number (if you sent the flowers, this will be in an email. If you received the flowers, it’s on the back of the gift card)

  • Photo(s) of the issue

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