Delivery questions
Why does tracking say delivered when it's not?
Once your delivery is on its way, you can track it here.
If your tracking says “delivered” but you can’t find your delivery, we're so sorry. Please double check the following:
Is the address on your email definitely the correct address?
Is there a ‘left safe’ card tucked anywhere?
Has it been left safely somewhere around the property?
Has one of your neighbours taken it in for you?
Has your tracking link got a photo or any more details on where it was left?
If it still can’t be tracked down after trying the above, please get in touch with our Customer Delight Team and tell us the address it should have arrived at. We’ll make this right for you.
For instant help, chat to us online.