Delivery questions
Where is my delivery?
Delivery has not arrived. You can track your order and request a new delivery or compensation in a few clicks by chatting to us here.
Important: make sure you have your order number (you can find it in the confirmation email) before you begin.
Common Tracking Issues
Our free delivery options are not a guaranteed service. In a small number of cases, it could be delivered the next working day after you selected. Sent to the wrong sorting office? Occasionally, deliveries may be sent to the wrong delivery office. In this case, they should arrive on the next working day.
Gone back to the delivery office? We try and make it really clear to all posties that these should be posted or left safe, however occasionally they cannot do this, so they’ll leave a red card and the deliveries will all be fine even if they can’t be collected for an extra day.
No Time Slot showing? Time Slots will appear on the morning of delivery for DPD deliveries, sometimes up until 11am, as soon as it’s on the road you should see a guide time slot for delivery.
Why is my delivery to Ireland held?
Goods Held: This usually means they’ve tried to deliver but have been unable to,due to either an incomplete address or no phone number. When delivering to Ireland it’s really important to always include an Irish telephone number and the Eircode for the property to help the couriers find this with no delays. If you’ve forgotten to do this, just let us know and we can add this or pass along to the driver.