Delivery questions
Where is my delivery?
Delivery not arrived when it said it would? You can track your order and request a new delivery or compensation in a few clicks using the button below.
Important: make sure you have your order number (you can find it in the confirmation email) before you begin.
Our Shipping Options for Father’s Day
During periods of particularly high demand, such as around Father’s Day, we adjust our shipping options. This allows us to ensure that all orders are delivered reliably and on time, even with increased capacity constraints on our delivery partners side.
Our delivery options for Father’s Day:
Standard Delivery / Royal Mail Delivery: 94% likely to arrive on your chosen day. Your order may arrive one day earlier (on the Saturday before Father’s Day). In this case, no refund is possible. If you prefer delivery on your selected date please choose DPD Delivery.
DPD Premium Delivery: 98% guaranteed delivery on your chosen day
Common Tracking Issues
Royal Mail delivery is not a guaranteed service. In a small number of cases, it could be delivered the next working day after you selected.
Sent to the wrong sorting office? Occasionally Royal Mail will send deliveries to the wrong delivery office. In this case, they should arrive on the next working day.
Gone back to the delivery office? We try and make it really clear to all posties that these should be posted or left safe, however occasionally they cannot do this, so they’ll leave a red card and the deliveries will all be fine even if they can’t be collected for an extra day.
No Time Slot showing? Time Slots will appear on the morning of delivery for DPD deliveries, sometimes up until 11am, as soon as it’s on the road you should see a guide time slot for delivery.
Why is my delivery to Ireland held?
Goods Held: This usually means they’ve tried to deliver but have been unable to,due to either an incomplete address or no phone number. When delivering to Ireland it’s really important to always include an Irish telephone number and the Eircode for the property to help the couriers find this with no delays. If you’ve forgotten to do this, just let us know and we can add this or pass along to the driver.