FAQs
How does your 100% happiness guarantee work?
We treat every order like our own, and we’ll always go the extra mile for you and the person you’re sending care to. If you aren’t 100% happy with your flowers, contact our Customer Delight Team and we'll make it right.
Is your packaging recyclable?
Yes. Our flower and gift boxes – and everything in them – are either recyclable, compostable or reusable. Things like our box, kraft wraps, stickers, flower food sachets and care cards are made from FSC-certified paper and cardboard that's 100% recyclable. The tissue paper in our gift boxes is made from old roses. And our signature flower ribbons are made from recycled plastic bottles, which can be reused at home. (Perfect for present wrapping.)
Can I choose a specific delivery date?
Yes. At checkout, you can choose your preferred delivery date up to three months in advance. It's worth booking ahead for big occasions like Mother's Day, Valentine's Day and Christmas, as our slots always fill up fast. If you need flowers or a gift in a hurry, check our same-day and next-day delivery options at checkout.
Do you deliver on Sundays and next day?
Yes, we offer free next-day delivery across the UK, seven days a week including Sundays. Order before 9pm and we can get flowers, plants and gifts to most UK addresses the following day. Need it even sooner? Our premium guaranteed delivery service can get your pressie there by 1pm the next day. Pop your recipient’s postcode in at checkout to see your options.
Can I buy flowers using Klarna?
Yes, just choose the Klarna option at checkout. Klarna is a flexible payment option that lets you buy now and pay later. You can also pay by:
- Visa credit and debit
- MasterCard credit and debit
- Paypal
- Apple Pay
- Google Pay
- American Express
If you create an account, your card or Paypal details will be stored securely by our third-party provider Stripe, so that you can quickly check out again without the faff of re-entering your card details.
What's the difference between letterbox flowers and hand-tied bouquets?
Both last just as long. It just depends whether your recipient will be at home, and how big a statement you want to make.
Letterbox flowers are packaged flat so they fit through a standard UK letterbox – no one needs to be home to receive them. They arrive in bud and open over the following days.
Hand-tied bouquets are fuller, statement arrangements – the kind you'd hand over in person. They need to be received on the day, so they're best for occasions where you know someone will be in.
Do Bloom & Wild just sell flowers?
No, we also sell a carefully curated range of gifts – like artisan food and drink hampers, scented candles, letterbox brownies and afternoon tea. While we’re the inventors of letterbox flowers, some moments in life call for something a bit different. Like a bottle of posh fizz for your friend’s promotion. Or a deli platter to fuel your dad’s charcuterie obsession on Father’s Day. We source all our gifts from British brands with top-notch sustainable practices. And they’re delivered with our signature care, hand-packed in 100% recyclable gift boxes.
