Ordering questions
Cancelling an order
Need to cancel an order? Don’t worry. You can cancel your order by logging into My Account and hitting the ‘cancel’ button there up until we have started preparing your order. Please note if you have ordered for next day delivery we start preparing it right away so this may not be possible.
Cancelled an order by mistake? The quickest way to fix this is to place your order again.
If you need any help with cancelling (or uncancelling!) your order, just get in touch with our Customer Delight Team.
*We can only guarantee cancellations that are made (at least) 48 hours before your delivery date. And this still may not be possible during our busiest times around Christmas, Valentine’s Day and Mother’s Day.
Exercising your right of withdrawal:
If you have ordered a non-perishable item from us (anything we sell excluding flowers, plants or food items, then you are entitled to return this to us for a refund.
We will confirm your request automatically, and then once one of the team responds (within 7 working days) you will have 14 days to send the item back to us and we will process a refund back to the original payment method once we have received the item(s).
How to request a withdrawal
To request this withdrawal please submit the details via the 'email us' button below clearly stating the below details: Order Number (required in this case, can be found on your confirmation email or the back of your greetings card)
Delivery Postcode (required)
Details of what you would like to return (please add to the 'Your Question' Field).
How to return the item
The team will contact you and confirm the address that the items should be returned to, at your cost. Please ensure the item is packaged safely and securely (if possible, in the same box it arrived in) and once it's arrived back safely with us, we will refund the cost back to the original payment method.
What can you not return?
It’s not possible to return flowers, plants, or food items back to us. Nor are we able to accept packaging or free greetings cards.