Quality issues
My flowers are in poor condition
As our flowers arrive in bud, it’s totally normal for some stems to arrive looking a bit droopy or squashed. Don’t worry! They’ll perk up after a few days once popped in water. If they haven’t perked up, they’ve arrived damaged or with another quality issue, you can request a redelivery or compensation in a few clicks. Want to report a quality issue?
You’ll need:
Delivery postcode
The order number (if you sent the flowers, this will be in your confirmation email. If you received the flowers, it’s on the back of the gift card)
Photo(s) of the issue
Looking droopy?
Don’t worry! We do send all our blooms dry so they will be thirsty when they arrive. Flowers and greenery use water to prop-up their stems, so if yours look sad, they’ll just need a trim and an overnight drink to help them perk up fully. You can find out more about our blooms here.
Broken or damaged stems?
While we do our very best to protect your flowers on their journey to you, very occasionally they can have a bad trip. Please contact us with 1-2 photos of the stems you’re worried about so we can take care of this for you.
Looking squashed?
Some stems will look a little flat at first, they are just thirsty, give it 24hrs and you will see them bloom!
Roses looking tired?
We intentionally keep the 'guard' petals on our roses to protect them during transit. These are the oldest and tough outer petals which can make the flower look tired and brown. Gently remove the outer 2-3 petals to reveal the new and soft petals inside and allow the flower to begin opening up.