Quality issues
Flowers didn’t last as long as you expected?
We guarantee most of our flowers last for 7 days. Some may last longer and with regular stem trims and water changes can last up to 10 days. But you’ll find that other stems naturally don’t last as long and will need taking out of your vase earlier.
Spring blooms such as tulips and peonies are only guaranteed to last 5 days as they have a naturally shorter vase life than our other blooms.
Most of our non-flowering plants are guaranteed to last for four weeks from the delivery date. Rose plants have a shorter 14 day guarantee, but with the right care and attention, it’s possible to keep them happy for longer!
If this is not the case, please let us know using the buttons below and we'll provide a resolution in minutes. Please have your order number or delivery postcode ready and a few photos of your flowers trimmed and in a vase.